Managing Your Subscription
Everything you need to know about upgrading, downgrading, updating payment methods, and managing your ExperienceLocal subscription.
Go to Your Billing Dashboard
Manage your subscription, payment methods, and view invoices.
Viewing Your Subscription
Your billing dashboard shows all the information you need about your subscription.
Professional
Jan 15, 2025
$199.00
347 / 1,000
This month
$284.32
This period
Plan & Status
Your current plan and subscription status
Usage Summary
Track bookings, properties, and limits
Billing History
Past invoices and upcoming charges
Upgrading Your Plan
Need more features or higher limits? Upgrading is instant and easy.
Upgrades Are Instant
When you upgrade, new features and higher limits are available immediately. You'll be charged a prorated amount for the remainder of your billing cycle.
- 1
Go to Dashboard → Billing
Navigate to your billing page from the dashboard sidebar or settings menu. - 2
Review your current plan
You'll see your current plan, usage, and available upgrade options. - 3
Select your new plan
Click on the plan you'd like to upgrade to. You'll see a summary of new features and pricing. - 4
Confirm the upgrade
Review the prorated charges and click "Upgrade Now" to confirm. - 5
Start using new features
Your new plan is active immediately. Higher limits and new features are available right away.
About Prorated Charges
When you upgrade mid-cycle, you only pay the difference for the remaining days. For example:
Scenario: Upgrading from Starter ($79/mo) to Professional ($199/mo) with 15 days remaining in your billing cycle.
Prorated charge: ($199 - $79) × (15/30) = $60.00
Downgrading Your Plan
If you need fewer features, you can downgrade to a lower plan.
Before You Downgrade
Check your current usage against the new plan's limits. If you exceed the new limits, you won't be able to add new resources until you're within limits. Existing data is never deleted.
- 1
Go to Dashboard → Billing
Navigate to your billing settings. - 2
Check your current usage
Before downgrading, review your usage to ensure it fits within the new plan limits. - 3
Select a lower plan
Click on the plan you want to downgrade to. - 4
Schedule the downgrade
The downgrade will take effect at the end of your current billing period.
What Happens
- • Keep access to current plan until period ends
- • New plan takes effect on next billing date
- • Credit applied for unused time (annual only)
- • All your data is preserved
Things to Check
- • Current properties vs new limit
- • Monthly booking volume
- • Team member count
- • Features you'll lose access to
Updating Your Payment Method
Keep your payment information up to date to avoid service interruptions.
Click "Manage Payment Method"
Found in your billing dashboard under payment details.
Open Stripe Billing Portal
You'll be redirected to Stripe's secure portal.
Update Your Card
Add a new card or update your existing payment method.
Secure Payments
All payments are processed by Stripe, a PCI-compliant payment processor. We never see or store your full card number.
Viewing Invoices
Access your complete billing history and download invoices.
View History
All past invoices
Download PDFs
For your records
Upcoming Charges
See what's next
Email Receipts
Auto-sent monthly
Invoices include your subscription fee plus any transaction fees from the billing period. Click "View Invoices" in your billing dashboard to access your history.
Canceling Your Subscription
We're sad to see you go, but canceling is straightforward.
How to Cancel
- 1Go to Dashboard → Billing
- 2Scroll to "Cancel Subscription"
- 3Confirm cancellation (you'll be asked why)
- 4Keep access until your billing period ends
Your Data is Safe
- • All data preserved on Free plan
- • Reactivate anytime
- • No deletion unless requested
- • Export available
Reactivating
- • Simply choose a plan again
- • All data still there
- • No setup required
14-Day Money-Back Guarantee
Not happy within the first 14 days? Contact support@experiencelocal.io for a full refund, no questions asked.
Free Trial
Every new account starts with a 14-day free trial of the Professional plan.
14 Days Free
- Full Professional features
- No credit card required to start
- 1,000 bookings/month limit
- All integrations and features
When Your Trial Ends
Choose any paid plan to continue with Pro features. Your data and settings are preserved.
Your account moves to the Free plan. Data is preserved, but some features become unavailable.
You'll receive email reminders at 7 days, 3 days, and 1 day before your trial ends.
Payment Failures
If a payment fails, here's what happens and how to fix it.
When Payment Fails
Don't worry—we give you time to fix it and your service continues.
Retry Schedule
Day 1: First Retry
Automatic retry + email notification. Service continues normally.
Day 3: Second Retry
Another attempt + reminder email. Dashboard shows warning banner.
Day 7: Third Retry
Final automatic retry. Urgent email sent. Please update payment method.
Day 14: Grace Period Ends
Account downgraded to Free plan. Update payment to restore paid features.
How to Resolve
- 1. Go to Dashboard → Billing
- 2. Click "Update Payment Method"
- 3. Enter new card details in Stripe portal
- 4. Payment will retry automatically within 24 hours
Your Data is Safe
Even if your account is downgraded due to payment failure, no data is deleted. Update your payment method and upgrade again to restore full access.